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FAQ
What Payment Options do I have?
You can pay using Visa, MasterCard, American Express, or Discover. We do not accept checks or money orders. If you have chosen the month-to-month subscription: You will be billed initially on the day you signed up with your credit card, and then the first of every month until you decide to cancel.
If you have chosen the 3 months, 6 months, or 1 year subscription: You will be charged the full amount upfront. After the segment of months, you will be charged again, until you’d like to cancel.
How are CreateBox monthly boxes shipped?
Boxes sent to addresses in the USA are shipped via USPS. Typical delivery times are 2-8 business days for addresses in the USA.. We make no guarantee of delivery times since each local post office is different.
We also deliver locally within a certain mile radius.
Where do you ship?
We currently only ship to the USA.
When will it ship?
Our boxes ship around the 13th of the month prior. For example, our December boxes ship by November 13th. We wish we could hand-deliver each box, however, we’re at the mercy of the postal carrier and sometimes delays are outside of our control.
What’s your Refund Policy?
Refunds are not automatically applied due to a cancellation request. Many of our customers cancel their subscriptions in order to avoid future renewals but still wish to receive the boxes that have been paid for. For this reason, refunds are not automatically applied upon cancellation – they must be requested. We will provide a refund for your box as long it’s requested before the 1st of the previous month. For example a refund for the June box would need to be requested by the 1st of May. Once we reach the 1st we prepare your box for shipment and a refund will not be provided. Gift cards are non-refundable. We do not provide refunds for any box that has shipped.
How do I change my address?
All address changes must be made by the 5th of the month when we start packing our boxes. You can change your address from your account login. Once logged into your account click the edit button under the shipping address section to change your current address. Adding an address does not automatically change the shipping address, please double check the “Your Subscriptions” section on the left side of the login page to make sure that is proper address.
What if my box shows delivered but I can’t find it?
We rely on our customers to be able to safely receive their monthly boxes, we are not responsible for replacing boxes that show delivered. We appreciate your understanding.
How do I update my credit card info?
You can update your credit card information via the account page at any time. Just login to your account, and update the info under the “Credit Card” section.
What’s your Cancellation Policy?
You may cancel at any time from your account login. To cancel click the edit button in the “your subscriptions” field, and select the option to cancel on the bottom left of the page. You have the ability to skip renewals easily through your customer profile as well, allowing you to maintain your subscription according to your personal needs. Just click the edit button in the “your subscriptions” field and select the button to “skip next renewal”. If you’ve requested a cancellation via email or through our support system they will be processed during normal business hours and thus we strongly recommend managing your subscription through your account to avoid any unwanted renewals.
Still Have Questions?
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